Privacy Policy

We use the collected information for the following purposes:

• Service Delivery: To process your Hajj/Umrah bookings, arrange visa applications, book flights and accommodations, and provide related travel services
• Communication: To contact you regarding your booking, send confirmations, updates, and important travel information
• Compliance: To comply with legal obligations, including visa requirements, government regulations, and Saudi Arabia's Hajj/Umrah regulations
• Payment Processing: To process payments and prevent fraudulent transactions
• Customer Support: To respond to your inquiries and provide customer service
• Marketing: To send you promotional materials, special offers, and newsletters (you can opt-out at any time)
• Website Improvement: To analyze usage patterns and improve our website and services

We may share your information with the following parties:

• Government Authorities: Ministry of Religious Affairs (Bangladesh), Saudi Arabian authorities, embassy/consulate for visa processing
• Service Providers: Airlines, hotels, ground transportation companies, insurance providers, and payment processors
• Partner Agencies: Authorized travel agents and tour operators who assist in service delivery
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In connection with any merger, sale, or acquisition of our business

We ensure that all third parties respect the security of your personal data and treat it in accordance with applicable laws.

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure data encryption during transmission and storage
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates
• Secure payment processing through trusted payment gateways
• Physical security measures at our offices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Objection: Object to processing of your personal information for marketing purposes
• Data Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw your consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the information provided below.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally, we retain:

• Booking and travel records for 7 years (as required by law)
• Payment information for 5 years for accounting and tax purposes
• Marketing communications until you opt-out
• Website analytics data for 2 years

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and functionality
• Display relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child without parental consent, we will delete it immediately. If you believe we have collected information from a child, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.